Refund and Returns Policy

1. General Policy

At karmamart, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, undamaged, and in their original packaging.
• Products that have been altered, washed, or otherwise used are not eligible for return.
• Clearance or final‑sale items are non‑returnable unless they arrive damaged or defective.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1 (404) 705-2043. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the product back to us. Returns sent without an RA number may be refused.

3.3. Shipping Costs

Unless the return is due to a mistake on our part (e.g., wrong item, defective product), you are responsible for all return shipping costs. We recommend using a trackable shipping method.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Refund Amount

• Full purchase price, including applicable taxes, will be refunded for eligible returns.
• Original shipping charges are non‑refundable unless the return is a result of our error.

4.3. Processing Time

Refunds are processed within 7 business days after we receive and inspect the returned item.

5. Exchanges

At this time, karmamart does not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.

6. Defective or Damaged Items

If you receive a defective or damaged product, contact us within 7 days of receipt. We will arrange a replacement or full refund, including any applicable shipping costs.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the received items promptly and report any issues within the specified time frames.
• Follow the return instructions provided by karmamart to avoid delays.

8. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights. Some jurisdictions may provide additional consumer protections that cannot be waived.

karmamart reserves the right to modify this policy at any time. Changes will be posted on this page with an updated revision date.

9. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1 (404) 705-2043
• Address: 8314 Southwest Pine Street, Atlanta, Georgia 30357, United States